1. Shipping Rates & Free Delivery Threshold

We believe in transparent pricing with zero surprise carrier fees at checkout. Our shipping tiers are structured as follows:

• Standard Tracked Delivery: A flat rate of $7.00 applies to all orders with a subtotal under $75.00[cite: 1].
• Free Tracked Shipping: Automatically applied to all orders with a subtotal of $75.00 or more (calculated after promotional discounts and before applicable taxes)[cite: 1].

2. Order Processing & Embroidery Timeline

Unlike mass-produced items sitting in stagnant warehouses, our football jerseys undergo strict quality checks. Standard jerseys and custom tackle-twill nameplates require 2 to 5 business days for order verification, multi-layer stitching, seam inspection, and carrier handover.

Peak Season Notice: During major football kickoff weekends, holiday shopping peaks, or playoff stretches, processing may occasionally extend by 1–2 business days. We always strive to dispatch your gear as quickly as possible.

3. Estimated Delivery Transit Times

Once your parcel leaves our fulfillment workshop and enters the international air transport network, the estimated door-to-door transit time is 7 to 15 business days across the United States, Canada, the United Kingdom, and continental Europe[cite: 1].

Please note that delivery timelines are reliable estimates rather than legally binding guarantees. External factors such as seasonal postal volume, regional weather disruptions, and destination customs inspections can occasionally cause minor transit extensions.

4. Tracking Your Shipment

Transparency is essential to our service. The moment your package is processed and handed to our shipping carrier, our system automatically triggers an email containing your live tracking link and carrier tracking number. You can monitor your parcel's progress every step of the way. Once the package arrives in your destination country, final-mile delivery is completed by your trusted national postal provider (e.g., USPS in the United States, Canada Post, or Royal Mail in the UK).

5. Incorrect Addresses & Delivery Failures

Customers are solely responsible for entering complete and accurate shipping addresses during checkout. If a package is returned to our depot due to an incomplete address, undeliverable location, or failure to pick up from a local sorting office, re-shipping charges will apply. If you notice a typo in your shipping address, you must email jerseyhelp@outlook.com within 12 hours of placing your order so our support desk can correct it prior to dispatch.

6. Customs Duties, Taxes & Import Tariffs

All orders are dispatched via standard international postal shipping lines. The vast majority of shipments enter the United States, Canada, and Europe completely duty-free. However, any local import VAT, customs tariffs, or handling fees charged by your destination country's customs agency remain the sole responsibility of the recipient.

7. Lost, Delayed, or Damaged Parcels

Every shipment dispatched from Jersey Pro Guide is covered by our transit protection policy. If your tracking link shows zero movement for more than 15 business days, or if your package arrives with physical transit damage, please contact our support team immediately at jerseyhelp@outlook.com. We will open an official carrier investigation and dispatch a replacement or issue a full refund.

8. Customer Support & Logistics Assistance

If you have questions regarding your tracking updates, need assistance locating a parcel, or want to check shipping availability for your specific region, our fan support desk is ready to help: